Problem matching comments

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Problem matching comments Sat Sep 07, 2019 9:28 am • by Dave61
I have a whole bunch of client files that I wish to file based on the comments. Comments are in the form:

Client - always present, always a single word (or abbreviation)
Subject - not always present, may be several words or numbers

For example:
- Acme
- Acme Proposal
- Acme Meeting 1

When there is Client only then all is well. The problem is that where Subject is present, Client is being ignored. I have checked that matching is correct (using Preview).

I cannot show you the actual files, so I have replicated the problem with some dummy files.

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The rules
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The Client & Subject rule
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The Client rule
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The result
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Dave61
 
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Re: Problem matching comments Mon Sep 09, 2019 10:20 am • by Mr_Noodle
Can you show the comments on the files? Also, try using the preview function.
Mr_Noodle
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Re: Problem matching comments Mon Sep 09, 2019 6:34 pm • by Dave61
You can see the comments in the first and last images. And, as I said, I have used the Preview function. Can post screenshots of that tomorrow.
Dave61
 
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Re: Problem matching comments Tue Sep 10, 2019 9:32 am • by Dave61
Additional screenshots as requested. I have tweaked filenames to match comments and the text in first post.

1) Show rule status
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2a) Preview result - file with Client only comment = correctly fails the preview for "Client & Subject" rule
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2b) Preview result - file with Client only comment = correctly passes the preview for "Client" rule
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3) Preview result - file with client & single word subject = correctly passes the preview
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4) Preview result - file with client & multi-word subject = correctly passes the preview
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5) Actual result of running the rules = only the client only file is correctly sorted
Image
Dave61
 
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Re: Problem matching comments Tue Sep 10, 2019 10:50 am • by Mr_Noodle
Sorry, missed the comments column in that first screenshot.

In the preview, click on the green badge on each condition. It will show you the values of things matched. Post what it shows as matching for the subject.
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Re: Problem matching comments Wed Sep 11, 2019 4:15 am • by Dave61
Mr_Noodle wrote:Sorry, missed the comments column in that first screenshot.
NP

Mr_Noodle wrote:In the preview, click on the green badge on each condition.
Ooh, didn't know you could do that. Handy.

Down to business.

Initial starting point
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1) Preview for client only file: fail = correct
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2) Preview for client & subject file: pass = correct
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3) Preview for client & extended subject file: pass = correct
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And for completeness: the result of running the rules
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NB I have only posted previews of the "Client & Subject" rule, which is the one giving trouble.
Dave61
 
Posts: 67
Joined: Tue Jul 10, 2012 4:56 pm

Re: Problem matching comments Wed Sep 11, 2019 10:06 am • by Mr_Noodle
Check the logs. Go to the "Info" section and click "View Log". Search for one of the files and post the relevant excerpt.

EDIT: Actually, nevermind. I can replicate it here now. My current build has a fix for a related issue which addresses this as well Reversing those allows me to see the problem here.
Mr_Noodle
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Re: Problem matching comments Thu Sep 12, 2019 5:37 am • by Dave61
Mr_Noodle wrote:Check the logs. Go to the "Info" section and click "View Log". Search for one of the files and post the relevant excerpt.

EDIT: Actually, nevermind. I can replicate it here now. My current build has a fix for a related issue which addresses this as well Reversing those allows me to see the problem here.
Great.
Dave61
 
Posts: 67
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