No Support - just selling licenses?

Hi

I'm writing here in the forum today because I'm not getting any replies to emails sent to Support@noodlesoft.com. As a customer, I must now assume that Noodlesoft's primary goal is to sell the Hazel licenses. After the purchase, the customer is probably no longer needed, and questions about upgrades and specific additional purchases are not answered. I fully understand that there are times when there is a lot of work to do and you can't get anything done because of all the work. And also that it's a one-man company, so that the many tasks are left to one person. No question, my understanding is there. Where my understanding ends, however, is when you send several requests and receive absolutely no answers. Not even a kind of “We're on the subject and will get back to you as soon as possible” comes back. That doesn't speak for a customer-oriented way of thinking.

My topic, and I'll open it up for discussion here, is as follows. I bought a “Family License” of Hazel 5. Because I assumed that I would use the license on up to 5 computers. I may have done that for 7 or 10 days, but for about 4 years I have only used the license on a single computer. So the Family license would not have been necessary at all. Not dramatic at all, my oversight. Today I would now like to upgrade to version 6.0. Because I find the tool really helpful and it has established itself in my everyday life. However, I don't want to buy another unnecessary family license, but a single user license. My emails to Noodlesoft support were aimed at perhaps getting a minimal discount code for the purchase of the upgrade single user license, because I haven't really used the family license, but would like to remain loyal to the product.

This request has been with Noodlesoft Support since the beginning of February, but I have not received any reply. Even after 2 reminder emails, there has been no feedback to date. Surprisingly, in 2021, when I wanted to purchase my first license and was unsure which one was right for me, it was different. I was inundated with emails and recommendations and the temptation of great support and service. Now there's nothing at all.

As a customer, what am I supposed to think other than “Once you've got the sales in the bag, you don't bother with people any more. It's more important to generate new sales. And discount requests are completely ignored”. Sorry, but I have to think that now, due to the lack of response from Noodlesoft.

What does the community say?
Who else might have a contact address other than “Support@noodlesoft.com”?
Should I wait or should I start looking for an alternative solution from another manufacturer?

I apologize for the lack of response but the tone of your emails sounded as if I was liable because of a purchasing mistake you made years ago. If you had informed me of the mistake during the refund period, I would have gladly given it. I have no way to verifying you only used a family pack on a single computer.

You also seemed to think you are entitled to compensation because you "supported" the product (i.e. paid me money). Lastly, the upgrade price is the same for single user and family pack licenses so there's no need to downgrade anything.

Again, I apologize for the lack of response but I do get a number of messages from people trying to haggle or make deals and I do not entertain those.