macOS Sierra Install/Upgrade Problems

[Cascades42]

I installed the beta of macOS Sierra and have not been able to upgrade to Hazel 4 on it. Hazel 3 appeared to be working normally, but if I try to either upgrade or install Hazel 4 I get the following error:



I have tried:

• Restarting the computer
• Updating the beta
• Uninstalling Hazel 3 (so as to do a clean install of Hazel 4)
• Downloading a new copy of the DMG

If anyone has any advice I'll happily try anything, I just want Hazel installed again!

[Mr_Noodle]

Note that you should not be running the Sierra beta if it's important to you at all. It is a beta for a reason and not meant for any critical work. In the very least, you should be installing it on a backup machine or using Parallels/VMWare.

As for the error, look in the Console and post any error messages there.

[Cascades42]

Note that you should not be running the Sierra beta if it's important to you at all. It is a beta for a reason and not meant for any critical work. In the very least, you should be installing it on a backup machine or using Parallels/VMWare.

Of course, this is my secondary machine and nothing is mission critical on it, but it's nice to try and get things running the way they usually do elsewhere.

As for the error, look in the Console and post any error messages there.

I went to try and do this, and Hazel installed. The only difference today is I forgot to change things to "install for all users" and installed it just for this account (which is actually fine). I went to the console to see if I had anything from the previous attempts but nothing shows up.

[Mr_Noodle]

Thanks for the extra details. If it turns up again, let me know.

[w_integrations]

Just updated to macOS Sierra today, and I'm having a bit of trouble with app sweep. It's not allowing Hazel to remove the supporting files when an app is put in the trash. Error files below.

Code: Select all

2016-09-20 20:08:28.582 HazelHelper[1826] HazelHelper v4.0.6 launching.
2016-09-20 20:08:28.583 HazelHelper[1826] ###main load address: 0x0
2016-09-20 20:08:28.583 HazelHelper[1826] ###Noodle load address: 0x106ca3000
2016-09-20 20:08:28.583 HazelHelper[1826] ###CK load address: 0x106ddf000
2016-09-20 20:08:28.771 HazelHelper[1826] Error while checking uninstall log date: Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"
2016-09-20 20:13:32.725 hazelworker[1952] ###main load address: 0x1000ca000
2016-09-20 20:13:32.726 hazelworker[1952] ###Noodle load address: 0x1001e9000
2016-09-20 20:13:32.726 hazelworker[1952] ###CK load address: 0x1001aa000
2016-09-20 20:13:32.740 hazelworker[1952] Processing folder Trash
2016-09-20 20:13:33.774 hazelworker[1952] Error while checking uninstall log date: Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"
2016-09-20 20:13:33.791 hazelworker[1952] Done processing folder Trash
2016-09-20 20:18:20.223 HazelHelper[1826] Deregistering...
2016-09-20 20:18:20.223 HazelHelper[1826] Done
2016-09-20 20:18:59.576 HazelHelper[340] HazelHelper v4.0.6 launching.
2016-09-20 20:18:59.577 HazelHelper[340] ###main load address: 0x0
2016-09-20 20:18:59.578 HazelHelper[340] ###Noodle load address: 0x109330000
2016-09-20 20:18:59.578 HazelHelper[340] ###CK load address: 0x10946c000
2016-09-20 20:19:00.602 HazelHelper[340] Error while checking uninstall log date: Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"
2016-09-20 20:19:00.716 hazelworker[364] ###main load address: 0x10c64e000
2016-09-20 20:19:00.719 hazelworker[364] ###Noodle load address: 0x10c770000
2016-09-20 20:19:00.719 hazelworker[364] ###CK load address: 0x10c731000
2016-09-20 20:19:00.923 hazelworker[364] Processing folder Trash (forced)
2016-09-20 20:19:02.522 hazelworker[364] Error while checking uninstall log date: Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"
2016-09-20 20:19:02.608 hazelworker[364] Done processing folder Trash
2016-09-20 20:27:17.437 hazelworker[723] ###main load address: 0x101f7c000
2016-09-20 20:27:17.438 hazelworker[723] ###Noodle load address: 0x102097000
2016-09-20 20:27:17.438 hazelworker[723] ###CK load address: 0x10205d000
2016-09-20 20:27:17.451 hazelworker[723] Processing folder Trash
2016-09-20 20:27:18.488 hazelworker[723] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:27:18.735 hazelworker[723] Could not load alias file at /Users/zach/Library/PDF Services/Neat: Error Domain=NSCocoaErrorDomain Code=4 "The file “Neat” doesn’t exist." UserInfo={NSURL=file:///Users/zach/Library/PDF%20Services/Neat, NSFilePath=/Users/zach/Library/PDF Services/Neat, NSUnderlyingError=0x7f9e3fe904c0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
2016-09-20 20:27:18.736 hazelworker[723] Could not load alias file at /Library/PDF Services/Add PDF to iBooks: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:27:18.736 hazelworker[723] Could not load alias file at /Library/PDF Services/Mail PDF: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:27:18.736 hazelworker[723] Could not load alias file at /Library/PDF Services/Send PDF via Messages: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:27:18.751 hazelworker[723] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:27:20.928 hazelworker[723] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:27:20.935 hazelworker[723] Error while checking uninstall log date: Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"
2016-09-20 20:27:20.962 hazelworker[723] Error archiving uninstall log: (null)
2016-09-20 20:27:20.978 hazelworker[723] Done processing folder Trash
2016-09-20 20:27:21.442 hazelworker[727] ###main load address: 0x10471f000
2016-09-20 20:27:21.443 hazelworker[727] ###Noodle load address: 0x10483d000
2016-09-20 20:27:21.443 hazelworker[727] ###CK load address: 0x104800000
2016-09-20 20:27:21.457 hazelworker[727] Processing folder Trash
2016-09-20 20:27:22.514 hazelworker[727] Done processing folder Trash
2016-09-20 20:27:26.415 HazelHelper[340] Could not move /Library/LaunchAgents/com.dymo.dls.webservice.plist to /Users/zach/.Trash/DYMO Label Support Files/Library/LaunchAgents/com.dymo.dls.webservice.plist: Error Domain=NoodleAuthorizationErrorDomain Code=8 "(null)"
2016-09-20 20:27:49.954 hazelworker[749] ###main load address: 0x10088d000
2016-09-20 20:27:49.955 hazelworker[749] ###Noodle load address: 0x1009ad000
2016-09-20 20:27:49.955 hazelworker[749] ###CK load address: 0x10096d000
2016-09-20 20:27:49.969 hazelworker[749] Processing folder Trash
2016-09-20 20:27:51.005 hazelworker[749] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:27:51.072 hazelworker[749] Done processing folder Trash
2016-09-20 20:27:53.958 hazelworker[754] ###main load address: 0x106332000
2016-09-20 20:27:53.959 hazelworker[754] ###Noodle load address: 0x10644d000
2016-09-20 20:27:53.960 hazelworker[754] ###CK load address: 0x106410000
2016-09-20 20:27:53.972 hazelworker[754] Processing folder Trash
2016-09-20 20:27:55.028 hazelworker[754] Done processing folder Trash
2016-09-20 20:28:03.545 hazelworker[766] ###main load address: 0x10e380000
2016-09-20 20:28:03.547 hazelworker[766] ###Noodle load address: 0x10e49e000
2016-09-20 20:28:03.547 hazelworker[766] ###CK load address: 0x10e463000
2016-09-20 20:28:03.574 hazelworker[766] Processing folder Trash
2016-09-20 20:28:04.622 hazelworker[766] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:28:04.759 hazelworker[766] Could not load alias file at /Users/zach/Library/PDF Services/Neat: Error Domain=NSCocoaErrorDomain Code=4 "The file “Neat” doesn’t exist." UserInfo={NSURL=file:///Users/zach/Library/PDF%20Services/Neat, NSFilePath=/Users/zach/Library/PDF Services/Neat, NSUnderlyingError=0x7feb17041080 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
2016-09-20 20:28:04.760 hazelworker[766] Could not load alias file at /Library/PDF Services/Add PDF to iBooks: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:28:04.760 hazelworker[766] Could not load alias file at /Library/PDF Services/Mail PDF: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:28:04.760 hazelworker[766] Could not load alias file at /Library/PDF Services/Send PDF via Messages: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:28:04.774 hazelworker[766] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:28:06.887 hazelworker[766] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:28:06.919 hazelworker[766] Error archiving uninstall log: (null)
2016-09-20 20:28:06.937 hazelworker[766] Done processing folder Trash
2016-09-20 20:28:08.560 hazelworker[774] ###main load address: 0x108501000
2016-09-20 20:28:08.561 hazelworker[774] ###Noodle load address: 0x10861f000
2016-09-20 20:28:08.561 hazelworker[774] ###CK load address: 0x1085e5000
2016-09-20 20:28:08.579 hazelworker[774] Processing folder Trash
2016-09-20 20:28:08.732 HazelHelper[340] Could not move /Library/LaunchAgents/com.dymo.dls.webservice.plist to /Users/zach/.Trash/DYMO Label Support Files/Library/LaunchAgents/com.dymo.dls.webservice.plist: Error Domain=NoodleAuthorizationErrorDomain Code=8 "(null)"
2016-09-20 20:28:09.636 hazelworker[774] Done processing folder Trash
2016-09-20 20:28:31.453 hazelworker[793] ###main load address: 0x109294000
2016-09-20 20:28:31.454 hazelworker[793] ###Noodle load address: 0x1093b3000
2016-09-20 20:28:31.454 hazelworker[793] ###CK load address: 0x109373000
2016-09-20 20:28:31.466 hazelworker[793] Processing folder Trash
2016-09-20 20:28:32.497 hazelworker[793] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:28:32.565 hazelworker[793] Done processing folder Trash
2016-09-20 20:28:35.474 hazelworker[798] ###main load address: 0x10b89d000
2016-09-20 20:28:35.475 hazelworker[798] ###Noodle load address: 0x10b9b6000
2016-09-20 20:28:35.475 hazelworker[798] ###CK load address: 0x10b97b000
2016-09-20 20:28:35.487 hazelworker[798] Processing folder Trash
2016-09-20 20:28:36.537 hazelworker[798] Done processing folder Trash
2016-09-20 20:32:14.646 hazelworker[830] ###main load address: 0x10711b000
2016-09-20 20:32:14.647 hazelworker[830] ###Noodle load address: 0x107238000
2016-09-20 20:32:14.647 hazelworker[830] ###CK load address: 0x1071ff000
2016-09-20 20:32:14.659 hazelworker[830] Processing folder Trash
2016-09-20 20:32:15.694 hazelworker[830] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:32:16.173 hazelworker[830] Could not load alias file at /Users/zach/Library/PDF Services/Neat: Error Domain=NSCocoaErrorDomain Code=4 "The file “Neat” doesn’t exist." UserInfo={NSURL=file:///Users/zach/Library/PDF%20Services/Neat, NSFilePath=/Users/zach/Library/PDF Services/Neat, NSUnderlyingError=0x7fca08fa86d0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
2016-09-20 20:32:16.173 hazelworker[830] Could not load alias file at /Library/PDF Services/Add PDF to iBooks: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:32:16.173 hazelworker[830] Could not load alias file at /Library/PDF Services/Mail PDF: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:32:16.174 hazelworker[830] Could not load alias file at /Library/PDF Services/Send PDF via Messages: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:32:16.188 hazelworker[830] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:32:16.233 HazelHelper[340] Error traversing path during sizing operation (null): Error Domain=NSCocoaErrorDomain Code=257 "The file “com.bitrock.appinstaller.uninstall.savedState” couldn’t be opened because you don’t have permission to view it." UserInfo={NSURL=file:///Users/zach/Library/Saved%20Application%20State/com.bitrock.appinstaller.uninstall.savedState, NSFilePath=/Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState, NSUnderlyingError=0x60800024d590 {Error Domain=NSPOSIXErrorDomain Code=13 "Permission denied"}}
2016-09-20 20:32:18.285 HazelHelper[340] Could not move /Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState to /Users/zach/.Trash/Design&Print Support Files/Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState: Error Domain=NSCocoaErrorDomain Code=513 "“com.bitrock.appinstaller.uninstall.savedState” couldn’t be moved because you don’t have permission to access “Saved Application State”." UserInfo={NSSourceFilePathErrorKey=/Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState, NSUserStringVariant=(
    Move
), NSDestinationFilePath=/Users/zach/.Trash/Design&Print Support Files/Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState, NSFilePath=/Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState, NSUnderlyingError=0x6000004423a0 {Error Domain=NSPOSIXErrorDomain Code=13 "Permission denied"}}
2016-09-20 20:32:18.309 hazelworker[830] File Design&Print Support Files is busy. Skipping for now.
2016-09-20 20:32:20.320 hazelworker[830] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:32:24.385 hazelworker[830] Error archiving uninstall log: (null)
2016-09-20 20:32:24.406 hazelworker[830] Done processing folder Trash
2016-09-20 20:32:32.172 hazelworker[841] ###main load address: 0x1075cd000
2016-09-20 20:32:32.173 hazelworker[841] ###Noodle load address: 0x1076e9000
2016-09-20 20:32:32.173 hazelworker[841] ###CK load address: 0x1076ac000
2016-09-20 20:32:32.193 hazelworker[841] Processing folder Trash
2016-09-20 20:32:33.233 hazelworker[841] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:32:33.295 hazelworker[841] Done processing folder Trash
2016-09-20 20:32:37.174 hazelworker[848] ###main load address: 0x108179000
2016-09-20 20:32:37.175 hazelworker[848] ###Noodle load address: 0x108297000
2016-09-20 20:32:37.175 hazelworker[848] ###CK load address: 0x10825b000
2016-09-20 20:32:37.188 hazelworker[848] Processing folder Trash
2016-09-20 20:32:38.242 hazelworker[848] Done processing folder Trash
2016-09-20 20:38:27.847 hazelworker[889] ###main load address: 0x10155f000
2016-09-20 20:38:27.848 hazelworker[889] ###Noodle load address: 0x101679000
2016-09-20 20:38:27.848 hazelworker[889] ###CK load address: 0x10163e000
2016-09-20 20:38:27.863 hazelworker[889] Processing folder Trash
2016-09-20 20:38:28.921 hazelworker[889] Done processing folder Trash
2016-09-20 20:38:45.098 hazelworker[898] ###main load address: 0x10395a000
2016-09-20 20:38:45.099 hazelworker[898] ###Noodle load address: 0x103a7b000
2016-09-20 20:38:45.099 hazelworker[898] ###CK load address: 0x103a3e000
2016-09-20 20:38:45.112 hazelworker[898] Processing folder Trash
2016-09-20 20:38:46.146 hazelworker[898] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:38:46.427 hazelworker[898] Could not load alias file at /Users/zach/Library/PDF Services/Neat: Error Domain=NSCocoaErrorDomain Code=4 "The file “Neat” doesn’t exist." UserInfo={NSURL=file:///Users/zach/Library/PDF%20Services/Neat, NSFilePath=/Users/zach/Library/PDF Services/Neat, NSUnderlyingError=0x7f92fff32b10 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
2016-09-20 20:38:46.428 hazelworker[898] Could not load alias file at /Library/PDF Services/Add PDF to iBooks: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:38:46.428 hazelworker[898] Could not load alias file at /Library/PDF Services/Mail PDF: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:38:46.428 hazelworker[898] Could not load alias file at /Library/PDF Services/Send PDF via Messages: Error Domain=NSCocoaErrorDomain Code=256 "The file couldn’t be opened."
2016-09-20 20:38:46.440 hazelworker[898] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:38:46.486 HazelHelper[340] Error traversing path during sizing operation (null): Error Domain=NSCocoaErrorDomain Code=257 "The file “com.bitrock.appinstaller.uninstall.savedState” couldn’t be opened because you don’t have permission to view it." UserInfo={NSURL=file:///Users/zach/Library/Saved%20Application%20State/com.bitrock.appinstaller.uninstall.savedState, NSFilePath=/Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState, NSUnderlyingError=0x600000455750 {Error Domain=NSPOSIXErrorDomain Code=13 "Permission denied"}}
2016-09-20 20:38:48.564 hazelworker[898] Could not resolve path for bookmark data: Error Domain=NSCocoaErrorDomain Code=259 "The file couldn’t be opened because it isn’t in the correct format."
2016-09-20 20:38:48.609 hazelworker[898] Error archiving uninstall log: (null)
2016-09-20 20:38:48.628 hazelworker[898] Done processing folder Trash
2016-09-20 20:38:48.921 HazelHelper[340] Could not move /Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState to /Users/zach/.Trash/Design&Print Support Files/Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState: Error Domain=NSCocoaErrorDomain Code=513 "“com.bitrock.appinstaller.uninstall.savedState” couldn’t be moved because you don’t have permission to access “Saved Application State”." UserInfo={NSSourceFilePathErrorKey=/Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState, NSUserStringVariant=(
    Move
), NSDestinationFilePath=/Users/zach/.Trash/Design&Print Support Files/Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState, NSFilePath=/Users/zach/Library/Saved Application State/com.bitrock.appinstaller.uninstall.savedState, NSUnderlyingError=0x6000004566b0 {Error Domain=NSPOSIXErrorDomain Code=13 "Permission denied"}}
2016-09-20 20:38:49.054 hazelworker[903] ###main load address: 0x10b68c000
2016-09-20 20:38:49.056 hazelworker[903] ###Noodle load address: 0x10b7ab000
2016-09-20 20:38:49.056 hazelworker[903] ###CK load address: 0x10b76b000
2016-09-20 20:38:49.069 hazelworker[903] Processing folder Trash
2016-09-20 20:38:50.131 hazelworker[903] Done processing folder Trash


Thank you in advance for your help!!

[Mr_Noodle]

It seems to be a permissions issue. It should normally prompt for your password but it's possible that part didn't trigger. In that case, you'll have to remove those files manually.