Hazel DOA

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Moderator: Mr_Noodle

Hazel DOA Tue Jan 15, 2008 12:18 am • by RAguilera
Hazel has completely stopped working on my machine. I'm running vers. 2.1.3, which is apparently up to date.

When I click on Start in the info panel, nothing happens. I've uninstalled/ reinstalled, but that has not helped. I submitted a support request several days ago, but so far no response. Any suggestions?

Thanks
RAguilera
 
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Tue Jan 15, 2008 1:06 pm • by Mr_Noodle
I emailed you about this but it appears you didn't receive it.

First thing is to make sure the HazelHelper process is running. You can check using Activity Monitor, located in /Applications/Utilties. If it isn't running, quit System Preferences then restart and load Hazel.

If it is running and still not working, click the "View Log" button in the "Info" pane and let me know if you see any errors there.

On a side note, if you mail in to support and don't receive a response, make sure to check your junk mail folder/filters. I try and respond to every support email that comes in and while it's possible that I may miss one, it should be a rare occurrence. Also, if you do find the email in your junk/spam folder, please mark it as not spam/not junk to train the filters for future emails from me. Thanks.
Mr_Noodle
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Wed Jan 16, 2008 12:41 am • by RAguilera
This is what the log says:

2008-01-14 20:07:28.467 (null)[0] Could not register server: com.noodlesoft.HazelSweeper
2008-01-14 20:07:28.602 HazelHelper[268] Could not register server: com.noodlesoft.HazelNotifier
RAguilera
 
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Wed Jan 16, 2008 12:42 am • by RAguilera
HazelHelper is running...
RAguilera
 
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Thu Jan 17, 2008 9:27 pm • by Mr_Noodle
By that log message, it seems like there are multiple Helper's running. If so, you should kill both of them, quit System Preferences, restart System Preferences and then click on Hazel.

If that doesn't do it, then try logging out then back in or re-booting. If you are still seeing those errors then something deeper is going wrong. Let me know.
Mr_Noodle
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Fri Jan 18, 2008 2:04 am • by RAguilera
Tried all of that (killing helper, quitting sys prefs, logging out, rebooting). The problem still persists. Nothing happens when I click start.
RAguilera
 
Posts: 5
Joined: Tue Jan 15, 2008 12:13 am

Mon Jan 21, 2008 4:55 pm • by Mr_Noodle
Are you still seeing those error messages? Do you see similar error messages for any other apps? And also, I never got a confirmation on whether there were multiple or a single HazelHelper process running.

The main thing I can suggest at this point is to re-install Hazel. First do a full uninstall using the "Uninstall" button and then re-download it and install. If you have a license, you can export your rules and load them back in after the re-install.

Let me know if you need any more help with this or if things clear up.
Mr_Noodle
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Mon Jan 21, 2008 8:03 pm • by RAguilera
For whatever reason, the last time I uninstalled & reinstalled, the problem persisted.

This time, it seems to have worked.
RAguilera
 
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Joined: Tue Jan 15, 2008 12:13 am

Tue Jan 22, 2008 5:11 pm • by Mr_Noodle
Very odd. Can't say I know what is happening here but let's hope it keeps working for you from here on out. Of course, if it happens again, post here.
Mr_Noodle
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