Sync error status 23

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Sync error status 23 Sat Oct 05, 2013 4:55 pm • by jayelevy
I have Sync rules that previously worked that have stopped working. I do not know how to troubleshoot

Here's the error message:

2013-10-05 15:46:10.477 hazelworker[2193] Files: Rule Sync scan folder to Dropbox via BoxCryptor matched.
2013-10-05 15:46:10.832 hazelworker[2193] [Error] Could not sync file/folder: Could not sync file/folder at Files to /Volumes/BoxCryptor/Files Backup/Files.
2013-10-05 15:46:10.832 hazelworker[2193] Sync returned error status: 23

Here's the hazel rule:

Name: Sync scan folder to Dropbox via BoxCryptor
If <all> of the following conditions are met
<Name> <is> Files
<Kind> <is> <Folder>
If <any> of the following conditions are met for <the current file or folder>
<Date Last Modified> <is after> <Date Last Matched>
If <all> of the following conditions are met for <any of its subfiles or subfolders>
<Date Last Modified> <is after> <Date Last Matched>
Do the following to the matched file or folder:
<Sync> into folder <Files Backup - BoxCryptor>
<Sync> into folder <Files Backup - Ellie 2>

Any guidance?
jayelevy
 
Posts: 11
Joined: Sun Dec 02, 2012 6:25 pm

Re: Sync error status 23 Mon Oct 07, 2013 12:25 pm • by Mr_Noodle
Can you try enabling debug mode (see the sticky article above) and posting the results?
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Re: Sync error status 23 Mon Oct 07, 2013 8:29 pm • by jayelevy
here are the debug results. I did delete some of the file names... much longer list exists than what I include below. I triggered the rule by adding the file SecondTestFileForHazelDebugging.rtf to one of the folders Hazel is watching. In this case, this file was copied to the first folder in the rule (Files Backup - BoxCryptor), but did not get copied to the second folder (Files Backup - Ellie 2)

2013-10-07 19:17:41.981 hazelworker[5984] DEBUG: Program is licensed.
2013-10-07 19:17:41.996 hazelworker[5984] DEBUG: Unexpected type for Mail download URL: (null)
2013-10-07 19:17:42.047 hazelworker[5984] Processing folder JEL
2013-10-07 19:17:42.047 hazelworker[5984] DEBUG: Initialized
2013-10-07 19:17:42.047 hazelworker[5984] DEBUG: Pausing to wait for things to settle down.
2013-10-07 19:17:44.049 hazelworker[5984] DEBUG: Processing directories: (
"/Users/Jay/Documents/JEL"
)
2013-10-07 19:17:44.053 hazelworker[5984] DEBUG: About to process directory /Users/Jay/Documents/JEL
2013-10-07 19:17:44.056 hazelworker[5984] DEBUG: Received file event: {
date = "2013-10-08 00:17:41 +0000";
path = "<ComNoodlesoft_NoodlePathSet: 0x7fb080459e60> - (\n \"/Users/Jay/Documents/JEL/Files/Other\"\n)";
}
2013-10-07 19:17:44.057 hazelworker[5984] DEBUG: .DS_Store: File is hidden/invisible. Skipping.
2013-10-07 19:17:44.057 hazelworker[5984] DEBUG: Skipped /Users/Jay/Documents/JEL/Action. File/folder not part of change set/file event.
2013-10-07 19:17:44.057 hazelworker[5984] DEBUG: Skipped /Users/Jay/Documents/JEL/Archive. File/folder not part of change set/file event.
2013-10-07 19:17:44.057 hazelworker[5984] DEBUG: Skipped /Users/Jay/Documents/JEL/Documents. File/folder not part of change set/file event.
2013-10-07 19:17:44.058 hazelworker[5984] DEBUG: Skipped /Users/Jay/Documents/JEL/Evernote Transit. File/folder not part of change set/file event.
2013-10-07 19:17:44.153 hazelworker[5984] Files: Rule Sync scan folder to Dropbox via BoxCryptor matched.
2013-10-07 19:17:44.153 hazelworker[5984] DEBUG: Got error last time. Re-trying actions.
2013-10-07 19:17:44.165 hazelworker[5984] DEBUG: Could not create temporary directory for /Volumes/BoxCryptor/Files Backup: Error Domain=NSCocoaErrorDomain Code=512 "The file couldn’t be saved."
2013-10-07 19:17:44.473 hazelworker[5984] DEBUG: == Sync output ==
rsync: get_xattr_data: lgetxattr("Files/Banking/Debit - 20130121 - Cash.pdf","com.apple.quarantine",0) failed: Attribute not found (93)
rsync: get_xattr_data: lgetxattr("Files/Banking/Debit - 20130602 - Costco Gas.pdf","com.apple.quarantine",0) failed: Attribute not found (93)
.f........x. Files/Banking/Debit - 20130121 - Cash.pdf
.d..t....... Files/Other/
.f........x. Files/Other/.DS_Store
20130413 - MLL JKL.pdf
.f........x. Files/Other/PDC - 201211.pdf
>f++++++++++ Files/Other/SecondTestFileForHazelDebugging.rtf

rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1044) [sender=3.0.7]

== End sync output ==
2013-10-07 19:17:44.475 hazelworker[5984] [Error] Could not sync file/folder: Could not sync file/folder at Files to /Volumes/BoxCryptor/Files Backup/Files.
2013-10-07 19:17:44.475 hazelworker[5984] Sync returned error status: 23
2013-10-07 19:17:44.475 hazelworker[5984] DEBUG: Tapping error retry sequence
2013-10-07 19:17:44.477 hazelworker[5984] DEBUG: Skipped /Users/Jay/Documents/JEL/Finance. File/folder not part of change set/file event.
2013-10-07 19:17:44.477 hazelworker[5984] DEBUG: Skipped /Users/Jay/Documents/JEL/Guitar. File/folder not part of change set/file event.
2013-10-07 19:17:44.477 hazelworker[5984] DEBUG: Skipped /Users/Jay/Documents/JEL/Workflows. File/folder not part of change set/file event.
2013-10-07 19:17:44.478 hazelworker[5984] DEBUG: Skipped /Users/Jay/Documents/JEL/~Temp. File/folder not part of change set/file event.
2013-10-07 19:17:44.480 hazelworker[5984] DEBUG: Writing out DB file: /Users/Jay/Documents/JEL
2013-10-07 19:17:44.763 hazelworker[5984] DEBUG: Directory /Users/Jay/Documents/JEL processed in 0.709254 seconds
2013-10-07 19:17:44.764 hazelworker[5984] DEBUG: Sending metrics to scheduler. Next scheduled run: 2013-10-07 20:17:44.475
2013-10-07 19:17:44.765 hazelworker[5984] Done processing folder JEL
jayelevy
 
Posts: 11
Joined: Sun Dec 02, 2012 6:25 pm

Re: Sync error status 23 Tue Oct 08, 2013 1:05 pm • by Mr_Noodle
It appears there are some extended attributes that might not be supported at the destination. In this case, it looks like the quarantine flag. You can try opening the file to see if that clears that flag. Maybe things will work after that.
Mr_Noodle
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Re: Sync error status 23 Tue Oct 08, 2013 6:27 pm • by jayelevy
I appreciate the response, but that is meaningless to me :? I have no idea what a quarantine flag is. All of these files open fine. The problem now occurs consistently with any file that gets moved to one of the subfolders being watched.

I guess I will keep poking around and hope that I stumble on a solution.

Again, thanks for the response and taking the time to look at this
jayelevy
 
Posts: 11
Joined: Sun Dec 02, 2012 6:25 pm

Re: Sync error status 23 Wed Oct 09, 2013 12:29 pm • by Mr_Noodle
When you download a file, the quarantine flag gets set. It won't get removed until you open the file (at which point you will get an alert warning you that the file was downloaded from the internet). Until you open it, that flag will remain there and cause a problem with sync in your case since it appears your destination folder does not support that flag.
Mr_Noodle
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