Trial mode bug

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Moderator: Mr_Noodle

Trial mode bug Mon Nov 16, 2020 8:39 pm • by Mr_Noodle
Ok, so still can't replicate this. This is when trial mode expires soon after install, usually after doing the "Full Disk Access" thing.

If anyone here can replicate it and is willing to work with me on this, please contact me.
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Re: Trial mode bug Tue Nov 17, 2020 12:37 am • by h.media
Hi, I've just had this happen to me. When I first installed Hazel 5 it said I had a few days trial, but as soon as I granted full disk access and restarted the app a red "Trial mode ended." message bar appeared.

It also says in the menu bar that the "Trial expires in -1,103,150 minutes", which seems to correlate to when I initially purchased Hazel 4 (if that helps).
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Re: Trial mode bug Tue Nov 17, 2020 7:12 am • by Ulli
I'm not sure, what you want to replicate, but I run this morning into the problem, that the 14 Day Trial shows up as ended, beside I startet the trial only yesterday, after updating to the BigSur Version.
Is there an E-Mail Adress, where I can forward the Logfile?
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Re: Trial mode bug Tue Nov 17, 2020 11:52 am • by Mr_Noodle
Click the Contact support menu item under the Help menu.

If you are willing to revert back to version 4 to replicate it again (and again), let me know. I know it's a lot to ask but I can't address the problem without being able to replicate it myself.

For instance, I'd like to know if it happens if you don't restart Hazel after giving it Full Disk Access.
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Re: Trial mode bug Wed Nov 18, 2020 8:22 am • by rolfL
Hello,

my trial mode stoppt after 2 Hours.
(Macbook, MacOs 10.14.06)

"Hazel evaluation period is over"

My old Hazel 4 Version is away.

I changed no settings, only install from the notice in Hazel 4 (update)



Mr_Noodle wrote:Ok, so still can't replicate this. This is when trial mode expires soon after install, usually after doing the "Full Disk Access" thing.

If anyone here can replicate it and is willing to work with me on this, please contact me.
rolfL
 
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Re: Trial mode bug Wed Nov 18, 2020 12:36 pm • by Mr_Noodle
Please post here only if you are willing to test.

I have a possible fix. If anyone is willing to test today, please EMAIL me. I need a quick turnaround as I'm shooting for tomorrow to release this publicly.
Mr_Noodle
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