Noodlesoft Forums

Scenario:
Running Mojave 10.14.6, Hazel 4.4.4. Hazelhelper enabled in security control panel for full disk access.
* rules that rename files based on existing filenames seem to work fine.
* the problem appears to be rules that require an import of text
* I've run hazel with these rules for years with incremental changes over time without much problem until yesterday -- can't figure anything that I changed that corresponded with onset.
* rule preview indicates "could not import text" message for parts of any rule I've evaluated that requires this.
* logfile for this kind of rule generates a message similar to the following:
-------------------------------------------------------------------------------
2019-12-31 11:47:00.240 hazelworker[1291] Could not import text data for file: /Users/cengel/Dropbox/!Literature_/Bressler.17.HR.Sensory coding & cognitive processing of sound in Vets with blast exposure_.pdf
2019-12-31 11:47:00.240 hazelworker[1291] [Error] Error during rule evaluation: Received error while trying to evaluate rule Add Tag_Absenteeism_ on file Bressler.17.HR.Sensory coding & cognitive processing of sound in Vets with blast exposure_.pdf
2019-12-31 11:47:00.240 hazelworker[1291] Error while matching rule Add Tag_Absenteeism_ against file /Users/cengel/Dropbox/!Literature_/Bressler.17.HR.Sensory coding & cognitive processing of sound in Vets with blast exposure_.pdf: Could not import text from /Users/cengel/Dropbox/!Literature_/Bressler.17.HR.Sensory coding & cognitive processing of sound in Vets with blast exposure_.pdf.
2019-12-31 11:47:00.240 hazelworker[1291] ###main load address: 0x101db8000
2019-12-31 11:47:00.240 hazelworker[1291] ###Noodle load address: 0x101ed8000
2019-12-31 11:47:00.240 hazelworker[1291] ###CK load address: 0x101e9e000
2019-12-31 11:47:00.240 hazelworker[1291] (
0 CoreFoundation 0x00007fff44fabacd __exceptionPreprocess + 256
1 libobjc.A.dylib 0x00007fff6f688a17 objc_exception_throw + 48
2 CoreFoundation 0x00007fff44fab8ff +[NSException raise:format:] + 201
3 hazelworker 0x0000000101e0e848 hazelworker + 354376
4 hazelworker 0x0000000101e0e93c hazelworker + 354620
5 Foundation 0x00007fff4718df9d -[NSComparisonPredicate evaluateWithObject:substitutionVariables:] + 306
6 hazelworker 0x0000000101e2f1aa hazelworker + 487850
7 hazelworker 0x0000000101e3354a hazelworker + 505162
8 hazelworker 0x0000000101e336f2 hazelworker + 505586
9 hazelworker 0x0000000101e3189b hazelworker + 497819
10 hazelworker 0x0000000101e3db9c hazelworker + 547740
11 hazelworker 0x0000000101e3189b hazelworker + 497819
12 hazelworker 0x0000000101e3db9c hazelworker + 547740
13 hazelworker 0x0000000101e0024d hazelworker + 295501
14 hazelworker 0x0000000101dbfa40 hazelworker + 31296
15 hazelworker 0x0000000101dc2b8a hazelworker + 43914
16 hazelworker 0x0000000101dc4dbf hazelworker + 52671
17 libdyld.dylib 0x00007fff70e573d5 start + 1
)
-------------------------------------------------------------------------------
I've tried a couple of things to resolve, without success:
1. Reset the permissions for my home folder per the following: https://support.apple.com/en-us/HT203538
2. Ran a repair on the disk: https://support.apple.com/guide/disk-ut ... tl1040/mac

These steps made no difference.

Suggestions?

Thank you,
~Chuck

Are you able to search the file in Preview and find the text? How about using Hazel's preview function? How does it look there?

* Text comes up if I search in preview (or if I search for content in Finder etc).
* Rule preview indicates "could not import text" message for parts of any rule I've evaluated that requires this.
* This is occurring for all rules that are attempting to access text as part of the rule in at least two major folders.
Thank you,
Chuck

Can you turn on debug mode as described here: https://www.noodlesoft.com/kb/hazel-debug-mode/

Report back with new logs, which hopefully should have more information.

cengel wrote:* Text comes up if I search in preview (or if I search for content in Finder etc).
* Rule preview indicates "could not import text" message for parts of any rule I've evaluated that requires this.
* This is occurring for all rules that are attempting to access text as part of the rule in at least two major folders.
Thank you,
Chuck

Are you by any chance using a cloud drive or an encrypted drive? I have found that since the latest update a few days ago, Hazel cannot import the metadata from files in my Boxcryptor drive. I.e. it can't read the text in the files.

The files I'm trying to change are in dropbox. I've got a couple of other clouds (icloud, OneDrive) but don't directly affect this content. The whole computer, however, is backed up to a work related cloud called carbonite endpoint.
~Chuck

Also, how do I attach or send a log file?
Thanks,
~Chuck

I suggest emailing it in as an attachment. Click the "Contact Support" button in Hazel's "Info" section.

I too have this problem. Hazel no longer works at all when it needs to read the text in a PDF. Was there any solution to the above thread or is Hazel no longer usable on Mojave?

Please send in the diagnostic info.