Please read if you are experiencing hangs on Catalina

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Moderator: Mr_Noodle

Hello all --

I've started experiencing hangs on Catalina over the past week or so which typically manifest as a frozen (or extremely slow) screen saver screen when I come back to my iMac. I suspect it is Hazel related because it coincides with:

    * Odd behavior of Hazel reprocessing many (1000s) of PDF files from several years ago (bank statements that Hazel renames and files automatically)
    * Entries in the system log that suggests Hazelworker is throwing exceptions -- see below (some details changed for privacy). There are many such log entries showing up in Console.

I can't tell if the IMac is truly frozen or just so slow so as to be unresponsive, but I end up having to force a hard restart. I also can't readily tell if this is the same as the other symptoms reported on this thread, but it sounds similar enough that I thought I'd start here before going to the main forum. The fact that Hazel is reprocessing all of these files makes me wonder if its internal mechanisms for marking files as processed has somehow been corrupted?

Any suggestions on how to debug this further would be appreciated -- thanks in advance.

Ramon

Code: Select all
2020-08-11 13:08:27.224 hazelworker[13813] Could not import text data for file: /path/to/Hazel Processing/Hazel - Statements - To Process/Wells Fargo Checking XXXXXX1111/2015-11-30 - Wells Fargo Checking XXXXXX1111-3.pdf
2020-08-11 13:08:27.224 hazelworker[13813] [Error] Error during rule evaluation: Received error while trying to evaluate rule Process Spark Business manually downloaded PDFs on file 2015-11-30 - Wells Fargo Checking XXXXXX1111-3.pdf
2020-08-11 13:08:27.224 hazelworker[13813] Error while matching rule Process Spark Business manually downloaded PDFs against file /path/to/Hazel Processing/Hazel - Statements - To Process/Wells Fargo Checking XXXXXX1111/2015-11-30 - Wells Fargo Checking XXXXXX1111-3.pdf: Could not import text from /path/to/Hazel Processing/Hazel - Statements - To Process/Wells Fargo Checking XXXXXX1111/2015-11-30 - Wells Fargo Checking XXXXXX1111-3.pdf.
2020-08-11 13:08:27.224 hazelworker[13813] ###main load address: 0x10ffcd000
2020-08-11 13:08:27.224 hazelworker[13813] ###Noodle load address: 0x1100ed000
2020-08-11 13:08:27.224 hazelworker[13813] ###CK load address: 0x1100b3000
2020-08-11 13:08:27.224 hazelworker[13813] (
   0   CoreFoundation                      0x00007fff33c07b57 __exceptionPreprocess + 250
   1   libobjc.A.dylib                     0x00007fff6c8b55bf objc_exception_throw + 48
   2   CoreFoundation                      0x00007fff33c079b5 +[NSException raise:format:] + 189
   3   hazelworker                         0x0000000110023848 hazelworker + 354376
   4   hazelworker                         0x000000011002393c hazelworker + 354620
   5   Foundation                          0x00007fff3622d73d -[NSComparisonPredicate evaluateWithObject:substitutionVariables:] + 293
   6   hazelworker                         0x00000001100441aa hazelworker + 487850
   7   hazelworker                         0x000000011004854a hazelworker + 505162
   8   hazelworker                         0x00000001100486f2 hazelworker + 505586
   9   hazelworker                         0x000000011004689b hazelworker + 497819
   10  hazelworker                         0x0000000110052b9c hazelworker + 547740
   11  hazelworker                         0x000000011001524d hazelworker + 295501
   12  hazelworker                         0x000000010ffd4a40 hazelworker + 31296
   13  hazelworker                         0x000000010ffd7b8a hazelworker + 43914
   14  hazelworker                         0x000000010ffd9dbf hazelworker + 52671
   15  libdyld.dylib                       0x00007fff6da5dcc9 start + 1
)
felciano
 
Posts: 15
Joined: Sat Feb 23, 2013 5:44 pm

Can you email a larger excerpt from the logs in? I suspect this is not related to the hang that is the topic of this thread.
Mr_Noodle
Site Admin
 
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Location: New York City

I am getting hangs. It hasn’t done it a while so I thought it was fixed. Unfortunately it did it again today. I can’t recreate on demand and it doesn’t happen all the time so I suspect it’s conflicting with something else. Just not sure what.
Finley11-
 
Posts: 1
Joined: Thu Aug 13, 2020 7:15 am

Again, see the original post. If you are willing to share diagnostic info, please follow the steps there.
Mr_Noodle
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I am waiting for the system diagnostic to finish running, and then I will email the requested information. Editing rules most commonly trigger the problem.
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mw29633
 
Posts: 1
Joined: Wed Aug 26, 2020 4:48 am

Is it just me, or did anyone else notice a marked improvement after disabling the "Rule Sync Options..."?

I had been syncing my rules to files on DropBox, and after tearing my hair out with the Hazel Preference Pane seemingly capturing all of the key-strokes for the system whilst refusing to Quit normally (Force-quitting would allow me to once again enter text into other apps), I decided to start turning off features... turning off all but a couple of the rules didn't help, but when I turned off the sync option, there seemed to be an immediate improvement... I haven't waited too long to make sure it is truly fixed yet, because I was so excited to finally find something that might work to fix this!
RAWdaMedia
 
Posts: 1
Joined: Sun Aug 30, 2020 7:37 am

Hi,
don't know but maybe this helps:
I'm quite new to Hazel and just tried to activate the Trash function for the first time (Mac OS 10.15.6). I gave Hazel full disc access, as described in the instructions but the popup "View instructions" appears every time again (Hazel still has full disc access) and I can't activate any of the functions under the Trash menu.

Maybe other users, who have already activated this feature for a longer period of time will now get the described dropouts under Catalina because of permission issues.

Cheers Thomas
tomzeit
 
Posts: 1
Joined: Fri Oct 02, 2020 10:18 am

Try rebooting and see if it happens after that. It might be macOS's permission system being glitchy, which happens. Also, I don't think it's related to the hangs so next time I suggest posting a new topic.
Mr_Noodle
Site Admin
 
Posts: 9712
Joined: Sun Sep 03, 2006 1:30 am
Location: New York City

Hello,

My Finder and Preview app hang when adding new tags to a file or files. I do not know if the issue is related to Hazel being installed. (Catalina, all apps up to date.)

I've been suffering with these hangs, up to 5 minutes every time, for months. Although clearing parameter RAM is the first thing many people think of when troubleshooting Macs, I did not think of that. Command-Option-P-R on startup (clearing parameter RAM) appears to have solved my computer's issue.

Hope that helps.
Doh!
 
Posts: 1
Joined: Sun Nov 08, 2020 4:37 pm

I am on Catalina 10.15.6 and as soon as I try to open Hazel it shows in my dock but I cannot get the window to the surface and eventually it crashes. Not certain this is the scenario you are looking for, but happy to help unless this is something else you have a solution for.
learned
 
Posts: 27
Joined: Sun Jun 21, 2009 5:18 pm

What version of Hazel?
Mr_Noodle
Site Admin
 
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learned wrote:I am on Catalina 10.15.6 and as soon as I try to open Hazel it shows in my dock but I cannot get the window to the surface and eventually it crashes. Not certain this is the scenario you are looking for, but happy to help unless this is something else you have a solution for.


Same here. Hazel 5.0.1 on Mac OS Catalina 10.15.7
Ellard
 
Posts: 4
Joined: Sat Nov 21, 2020 11:02 am

This thread is for Hazel 4. Issues with Hazel 5 are entirely different. Please see if you can find a similar post in the Support forum.
Mr_Noodle
Site Admin
 
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hi...
Tried 5.0.1, I get a message saying Hazel has been stopped and doesn't work even after clicking the start button. Also the menu bar icon is not present, even after toggling the config on and off in preferences. DAMN :evil:
7h31ll3g4l
 
Posts: 3
Joined: Sun Nov 22, 2020 2:31 pm

Please read the message I just posted. This is for an older issue with Hazel 4. Anything regarding Hazel 5 does not belong in this thread.
Mr_Noodle
Site Admin
 
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