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Hazel Troubleshooting Guide

Rules don’t work? Here are a few ways to get to bottom of things.

Rule Preview

While editing your rule, you can preview it. See Preview a Rule for details.

View the Rule Status window

You can view the files in your folder and what rules they match. See Show Rule Status.

Check the logs

If everything checks out in the preview/status, then the next step is to check the logs.

Under the “Help” menu, select on the “View Log” item. That will bring up the logs. You can use the search field to find log messages specific to the file you are having problems with.

You can also enable debug mode which will result in much more descriptive logging. Instructions on how to do that here: Debug Mode

 


 

If you are still having problems tracking down the problem, contact support by clicking the “Contact Support” button in Hazel’s “Info” section.

Make sure to attach the information you gained from using the tools above.

 

Restoring Hazel from backups

If you need to restore your Hazel settings and rules from a backup, use this procedure:

  • Quit Hazel.
  • Restore the following:
    • In your Library/Application Support folder, the Hazel folder
    • In your Library/Preferences folder, the files starting with com.noodlesoft.
  • Reboot.

If this doesn’t work, contact support.